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What is a Zero Trust Help Desk ?

Our Q Desk solution allows MSP partners to implement a Zero Trust Help Desk that protects your MSP from internal and external threats. Anytime a user contacts the help desk or attempts to reset their password, they must verify their identity.

A Zero Trust Help Desk is for you if...

You wish to quickly, easily, and securely verify identities when users call in to the help desk.

You are looking to guard against ransomware attacks and impersonators.

You enjoy automatic permission logs of changes in your PSA, so you have full transparency into all account activity.

Your MSP wants to adhere to cyber insurance requirements.

You want to integrate with the tools you already use, our products and features seamlessly blend with the work you’re already doing.

How Our End User Verification Process Works

1.

Using the CyberQP desktop app, the help desk technician selects the end user who calls in.

2.

From there, the technician selects "Verify User Identity."

3.

"Verify User Identity " is selected, the technician can choose to complete the verification through the Quickpass Mobile App, SMS or via Email.

4.

A verification code is instantly sent to the end user, who receives a notification on the Quickpass Mobile App.

5.

Once identities have been confirmed on both ends, these actions are logged for your auditors. 

More QDesk Features

  • 1

    Self-service Password Reset

    Eliminate up to 95% of password reset tickets by empowering end users to quickly, easily, and securely reset passwords. You’ll save your team’s valuable time and energy, resulting in huge cost savings.

  • 2

    Intuitive Mobile app

    End users can easily verify their identities through our intuitive mobile app. Securely and quickly unlock accounts and reset passwords.

  • 3

    End-to-End Help Desk Automation

    Eliminate your most costly help desk tickets with seamless automation. End users can avoid tickets with automation and technicians of all skill levels can solve tickets quickly. You’ll save valuable time and resources while maintaining the highest standards of security.

  • 4

    Active Directory Password Syncing

    All you need is one login and password, and it will automatically sync across Office 365, Active Directory, Local Accounts, and more. You’ll love the increased security, and your users will love the serious convenience.

  • 5

    Real-time Access

    Get real-time updates to manage user activity, including password expirations and rotations, lockouts, and account status.

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Key Features

Secure Your Help Desk

Guard against ransomware attacks and impersonators. Quickly, easily, and securely verify identities when users call in to the help desk.

Works with Tools MSPs Use

We integrate with the tools MSPs already use, so our products and features seamlessly blend with the work you’re already doing.

End User Verification

Zero trust is essential to true security. Anytime a user contacts the help desk or attempts to reset their password, they must verify their identity.

Log Change Control

Automatically log permissions and changes in QPCyber or your PSA, so you have full transparency into all account activity.

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